Please refer to our Your PPP Journey Guide. This guide was designed to help you navigate the portal, answer frequently asked questions, and troubleshoot recurring themes. We encourage all PPP loan applicants to always have Your PPP Journey Guide readily available during your application process.
You may also refer to our extensive FAQ page, linked HERE
Additionally, the SBA and U.S. Treasury Department have released robust guidance for first draw and second draw PPP applicants. Please review the guidance below to determine if your business meets the eligibility criteria outlined by the SBA.
- First Draw PPP Loansfor first time program participants
- Second Draw PPP Loansbeginning January 13, 2021 for certain businesses who have previously received a PPP loan
Please note, our portal was designed to help you navigate the complexities of the program and answer application questions you have throughout the journey. Be sure to make use of our helpful tooltips along the way!
Furthermore, we have a dedicated team of verification experts who are equipped to answer detailed technical questions about PPP. Please complete your application to the best of your ability and submit your initial draft within the portal. You are welcome to add a note to your file under “Additional Documents” to highlight your question to the team.
Upon submission a member of our PPP verification team will be assigned to your account and reach out directly within the next few days to finalize your application prior to submission to the SBA!
If you still have additional questions that were not answered here, please submit a support ticket using this Customer Service Form for further assistance.